To provide you the most convenient and effecient way to enjoy our service, we request that you please read through the following list of Frequently Asked Questions. If your problem or question has not been addressed below, please feel free to contact us through the support
page. We will get back to you as soon as possible.
General & Technical Help
1. How can I watch a movie?
STEP 1: Signup for an account. Signing up at BollyPod is easy and painless. If you are a first time BollyPod user you can click on the "Signup" or "Join Now" link/button on homepage or simply go to the film you wish to view and click on the "Play Now" button, then when you will be carried to a user login page, click on the "SignUp" link. If you have any trouble registering contact through our support page.
STEP 2: Login Your login information will be mailed to you as soon as are done submitting the required information. You will be automatically logged in and taken to he subscription page to pick a subscription. After your payment for the subscription is verified, you will receive emails confirming your payment and subscription purchase. Your subscription will be auto activated after successfuly payment. Login to your account and the newly purchased subscription will show up with your account information. If you can't recall your password, click on "Forgot password" link on the login page.
STEP 3: Enjoy movies You are all set to watch our high quality movies. Pick your favorite movies and enjoy.
2. I haved paid and got payment confirmation email, but my subscription is not activated after re-login, what should I do?
Please contact us through the support page and include the payment transactions information and your subscription information. We will activate your subscription right away.
3. I am having trouble registering, what Should I do?
a) Make sure you have completed all of the required fields on the registration form and are using a valid e-mail.
b) Make sure that your “cookies” are enabled. “Cookies” allow BollyPod to keep track of your login session and most recent connection speed so that you do not have to enter your login to watch each movie. In order to enable cookies on your browser, please follow the instructions below. Microsoft Internet Explorer 6.0 or Higher Click on Tools > Internet Options > Security > Custom Level Reset the custom settings to “Medium” or change the “Allow cookies” to “enable” Netscape 7.1 or higher Click on Edit > Preferences Choose the Advanced drop down and choose “Accept all Cookies”
4. What is Pay Per view? How does it work?
This is a subscription for a single movie. This option suits best for those users who want to watch any specific movie instead of going for unlimited movie option. To pick a movie for pay per movie, click on the "Signup" or "Join Now" link from homepage, select the movie from the next page after subscription pick up, picking up the movie you want and go through the payment procedure and collect the id:pass. After coming back from payment, you will need to login again and you will see link "My PPV" on the top of the page, click on the link and you will taken to the page where you will be able to watch the movie you just paid for.
5. I want to cancel the subscription in the middle of the month, is there any refund?
Yes, refund is only available for subscriptions for a month or longer. For monthly subscription, if the user notify us to calcel within 3 days, $2.99 will be deducted from his/her monthly charge and rest of it will be refunded. That's why we recommend you to go for trial subscription if you are not sure about our quality of service. There will be no refund for pay-per-view users.
6. How fast should my connection be to watch movies?
The minimum streaming rate for movies is about 580 Kbps. Therefore a constant download speed of 600 Kbit or above will make your streaming smooth throughout the whole movie. We strongly recommend you to close all the bandwidth consuming programs while watching the movie.
7. I have stream buffering sometimes. Why?
It depends on both our streaming server and your connection speed. To ensure enough bandwidth for each user we monitor our bandwidth so often, so it's very unlikely that the problem is from our side. Most probably it's your connection which doesn't meet our minimum bandwidth requirement( see the above question ). For cable users it can be an issue bacause the connection speed varies by a big factor in cable broadband sometimes.DSL is dedicated line and it's less likely to experience buffering problem with dsl.We would suggest you to try watching the movie when you have a higher chance of getting a good conenction speed.
8. Why only music is not seperate package?
We don't think our music collection is enriched enough to make a seperate package for them. In near future we are going to add lots of other albums and we will definitely make a package for music only.
9. I paid for the subscription, still BollyPod is showing invalid subscription. Why?
Most probably you forgot to click on "return to merchant" button after you had completed your payment. Without it, subscription status doesn't change in our database instantly.Please contact customer service from the contact us page.Mention your user name in that mail. Your account will be activated as soon as possible.Please make sure you return to our website by clicking that button when you will make any payment in future.
10. What's the difference between paying by credit/debit card and Echeck?
This is the note we get from paypal when a user pay with echeck. "This eCheck Payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. If you are shipping an item, please do not ship your item until the funds have cleared into your PayPal account. You will be notified by email when the funds have cleared into your PayPal balance." So, to get instant activation, you will have to pay by credit/debit card. Otherwise, you will have to wait for 4 days to get your account activated.
11. The movie stops after 3/4 minutes and shows "ready" on the player. What should I do?
This is something to do with your caching. Please check the browser cache setting. Follow the image from the link below to set it properly. Free up some of your hard drive space if it's almost full(this is not the same as clearing browser cache). Click on the tools > Internet Options and then follow the instructions on the image. Try to use IE browser if you are currently using something else. Also please stop any kind of download/upload during watching the movie, to enjoy the high quality and uninterrupted stream. Please turn of all kind of downloading software: torrents, kazza, ftp client etc.
Also if you experience slow video movement (like frames), please try changing the following settings of windows media player and restart the movie:
12. How to change to my password?
When you log in you should see a box named as "User Info" at the right side of the homepage. Inside that box there is a link - "Change Your Password". You will have to click the link & then change your password.
13. How to renew my subscription?
If your subscription is expired you should see a "Buy Subscription Now" link when you log in. If it's not expired, then log out & click on "join now" button. Then click on the 1st line where it says "If you have already an account". Then log in with your old user name & password.Then the rest should be easy to figure out.
14. How to get the full screen view?
There are two ways to go to full screen mode. Either double click on the video window after the video starts playing or clicking on the "Full Screen" button on the top right corner of the video player window. But you have to wait until the video starts playing.
15. I am logged in but when I try to watch a movie, BollyPod is logging me out. What should I do?
You have to enable your cookie for our site. To do so, in IE , go to "tools" from an IE window. Then go to "Internet Options". Then "Privacy". Pull down the slider to "Medium"(Not Medium High) for the setting. If it's already in Medium, then click on advanced, click on "override automatic cookie handling" and also on "always allow session cookie".
16. I can't find the question that I am looking for. What should I do?
Click on the "Support" link from the top of any page, and inform us about your problem. We will reply as soon as we can.
How to play movies on portable devices
Supported Devices: iPhone, iPod, iPad, Android Phone, Android Tablet, Google TV (iOS v3.0+ and Android v2.2+ required)
**Please make sure you are logged in and have a valid subscription before proceeding further (not required to play sample clips).
Browse to the details page of the movie you wish to watch.
Tap on the play button on the page as shown below:
Step 3 - iPhone/iPod/iPad:
Wait a couple of seconds while the movies loads in a the embedded player below the play button area. Once the movie loads, tap on the play icon:
Step 3 - Android Phone/Tablet/Google TV:
Tap on the play button once the embedded player shows up and then wait for the movie to load and start playing:
Step 4 - iPhone/iPod/iPad:
Once the movie starts playing, it will automatically switch to full screen on iPhone and iPod, for iPad; you can tap on the full screen button:
Tap on the "Done" button to exit full screen mode.
Step 4 - Android Phone/Tablet/Google TV:
Once the movie starts playing, you can swtich to full screen by tapping on the full screen button:
Tap on the back icon to exit full screen mode.
Once the movie starts playing, please click on the fullscreen button on top right corner of the video player. To exit full screen mode, please press the 'Esc' key on the keyboard.
1. How do I make payment for subscription?
Please click on either the Google Checkout or Paypal "pay now" button to proceed to their secured sites and follow the step by step process there to complete your payment. Once your credit card payment is accepted, your subscription is auto-activated. You may need to log out and log back in to refresh your subscription information. If you still havew problem
please contact us.
easy secure payment with
Great video quality, Mac, iPhone, iPad support
Operating Systems: Windows, Mac OSx (intel based only)
Browsers: Internet Explorer, Firefox, Safari, Google Chrome
Devices: iPhone, iPad (iOs v3.0+) & android phone, tablet, google tv (v2.2+)
Other Features: Most movies with English subtitles
Payment Options: Paypal, Google Checkout